For the second quarter of 2014, Avon posted total revenue of $2.2 billion, a decrease of 13%, or 3% in constant dollars. Total units decreased 6%. Active Representatives were down 6%, while average order increased 3%.

Beauty sales declined 13%, or 3% in constant dollars. Fashion and Home sales declined 15%, or 5% in constant dollars. North America constant-dollar beauty sales declined 20% and Fashion and Home sales declined 19%.

“As anticipated, the second quarter was tough. As we move to the second half, we expect to show improved performance…We are committed to fixing the U.S. business…Finally, improving Representative engagement is a top priority at the organization. We know the issues, we know what we need to fix and now we have the teams in place to execute,” said Sheri McCoy, Chief Executive Officer of Avon Products, Inc.

Avon.com will relaunch to the U.S. in September. U.S. representatives have been brought in to help Avon redesign the site and are being presented with site updates as they are made. The premise behind the revamp is adding the ability for reps to send customers to the site and subsequently get a commission from any sale made. The roll out will follow outside the U.S. in 2015.

Second-quarter 2014 gross margin and adjusted gross margin were 63.0%. Adjusted gross margin was 30 basis points lower than the prior-year quarter, primarily due to the unfavorable impact of foreign exchange driven by Latin America and Europe, Middle East & Africa. This was partially offset by lower supply chain costs, and the favorable net impact of mix and pricing, primarily due to inflationary pricing in Latin America.

Operating profit was $93 million and operating margin was 4.3% in the quarter. Adjusted operating profit was $186 million and adjusted operating margin was 8.5%, down 100 basis points from the second quarter of 2013. The decline in adjusted operating margin was driven by the unfavorable impact of foreign exchange, primarily in Latin America and Europe, Middle East & Africa. Adjusted operating margin was also negatively impacted by the revenue decline with respect to fixed expenses. Second-quarter 2014’s net income from continuing operations was $20 million, or $0.04 per diluted share, compared with net income from continuing operations of $85 million, or $0.19 per diluted share, for the second quarter of 2013. Second-quarter 2014’s Adjusted net income from continuing operations was $91 million, or $0.20 per diluted share, compared with adjusted net income from continuing operations of $127 million, or $0.29 per diluted share, for the second quarter of 2013.