India’s Travel-Retail Market Suffers Despite Upgrades

Under state control, India’s duty-free business in 2011 was ultimately tiny, with a value that had no relation to the size of the market, estimated at more than 90 million passengers. Poor retail facilities, a clunky supply chain and the bureaucracy of the national airport authority, said a recent report by BW Confidential, were all barriers to development. No surprise then that beauty brands had kept away.